Required before launch
Legal company name, registered address, tax office and number, MERSİS number (if applicable), support email, privacy-request channel, seller identity and applicable service providers have not yet been supplied. These details must be published before this draft is used for real transactions.
1. Test orders
No money is charged for test orders and there is no financial amount to refund. The sample order and delivery states do not represent a bank transaction. Live cancellation and refund processing is not active.
2. General withdrawal right
For eligible consumer distance contracts under Turkish law, the general withdrawal period is 14 days: from delivery for goods and from contract formation for services. Statutory rules for multiple deliveries and inadequate information may change the calculation. A clear withdrawal statement must be sent to the seller or designated platform channel on a durable medium within the applicable period; a reason is not required.
3. Physical returns and refunds
Before live sales, the return address, designated carrier, lawful allocation of return costs and statutory return/refund deadlines must be disclosed. The buyer returns goods in accordance with applicable law; the seller refunds eligible amounts, including delivery costs where legally required, through the original payment method without unlawful deductions. A packaging condition must not eliminate statutory withdrawal or defect rights.
4. Digital content and service exceptions
Withdrawal exceptions depend on the actual contract and statutory conditions; a product must not be marked “non-refundable” solely because it is digital. Turkish rules may provide exceptions for instantly performed electronic services or intangible goods delivered instantly, and certain services begun with consumer approval before the withdrawal period expires. Required information and any legally necessary approvals must be obtained separately before performance.
5. Travel, stays and events
Dated accommodation, car rental, leisure/event services and passenger transport may be subject to special rules or exclusions from general distance-selling provisions. Each real operator’s conditions, relevant passenger rights and applicable mandatory law must be reviewed and disclosed before sale. Current ticket, stay and vehicle listings are previews; no reservation or ticket is issued.
6. Defects and requests
Withdrawal exceptions do not remove mandatory remedies for defective goods or services. Before launch, a working support channel and request procedure will be published, including how to identify the order and describe the issue without sending card details or passwords. Until then this is not an operational refund service.